I’ve been using NutriPaw Dental Water Solution consistently for around six months for my 2-year-old dog, following the instructions carefully. After two months, I even doubled the dosage as advised, but unfortunately there has been no visible improvement at all in plaque or tartar, despite the brand promising results within 4–8 weeks.
I’ve now spent around £100 on this product, and I genuinely wish I’d gone to the vet in the first place instead. When I contacted customer service to share my disappointment, with pictures taken in different times, the response was simply that plant-based solutions don’t work for all dogs and that I should go to the vet, which costs around £200 for a professional clean which I would have done from the start if I’d known this product wouldn’t help.
I found this response very unsatisfactory. Given how aggressive the marketing is and how strongly results are promised, I expected more accountability, understanding, or at least some form of goodwill or refund.
This product did not work for my dog, and the customer service response did not make me feel valued as a customer. I hope this review helps other dog owners make an informed decision.