When you order a product with a subscription model, you will be charged a discounted price on the day and have the product delivered.

Select how often you want re-delivery to take place, based on your doggo's size & weight, as recommended below:

- Delivery every 24 Days - For dogs over 45 kg
- Delivery every 30 Days - For dogs 35 - 45 kg
- Delivery every 45 Days - For dogs 23 – 35 kg
- Delivery every 60 Days - For dogs 11 - 23 kg
- Delivery every 120 Days - For dogs under 11 kg

You can then relax, knowing your product will always arrive in time and your doggo will have their favourite treats!

Yes! You can update any details including product selection and subscriptionfrequency, without any cost.

You can pause or cancel your subscription at any time as well - we do hope you remain a NutriPaw customer, however appreciate that your plans may change, so this is all done at 0 costs.

You can manage your subscription here.

Or please email bark@nutri-paw.com

At NutriPaw we want you and your furbaby to have the best possible experience so we make every effort to ship treat orders the same day. To do this we use an automatic fulfilment process while means orders are packed and labelled very quickly

If you want to make a change to your order please email us ASAP on: bark@nutri-paw.com

How can I track my order?
You will receive a notification with your tracking information once your order is packed and shipped.

How long does shipping take?
Orders placed before 11:00 AM on business days are dispatched the same day. UK delivery options:

• Tracked 48 Hours: FREE (1-3 business days)

Do you ship to the EU?
Yes, we ship to selected EU countries.

• Netherlands & Germany: FREE shipping
• Other EU countries: €2.99 per order

What if my order is lost?
Contact us at bark@nutri-paw.com within 7 days of the estimated delivery date for assistance.

If the order was unclaimed or the address was incorrect, it will be returned to us. Additional shipping charges may apply.

Good news - YES, we have formulated these to allow them to be used together!

YES! All ingredients we use are on the UK & EU feed register. All of our ingredients have been approved by Vets and all our products are loved by them too. You can see vet reviews on each of our product pages and on our home page too!

Yes, they are - absolutely! Our products are made with 100% natural ingredients. They have no corn, no preservatives, no wheat, no GMO, and no soy. They are not cooked or heat-processed to keep them as fresh and beneficial as possible.

They are formulated by experts with veterinarian-approved ingredients. They are manufactured in a GMP quality facility and are quality controlled before being packaged.

DOGS: The number of treats / day a dog should have depends on their weight:

• Up to 11 kg: 1 Treat (4 months)
• 11-23 kg: 2 Treats (2 months)
• 23-35kg: 3 Treats (1.5 months)
• 35-45kg: 4 Treats (1 month)
• Over 45kg: 5 Treats (24 days)

Each tub has 120 treats.

CATS: The number of treats / day a cat should have depends on their weight:

• Up to 2.5 kg: 1 Treat
• Up to 5 kg: 2 Treats
• 5+ kg: 3 Treats

Each tub has 60 treats.

While the treats work quite well on most doggos, every dog is different and not all react in the same way to the treats.
There are 2 things you should do if you are not seeing the results desired:
           -  Wait for 2 weeks and keep trying the product. It is unlikely you will see many results within the first few days, therefore please give it some time. As our treats are a natural solution, they take a while to kick in.
           -  Increase the dosage, gradually, one by one, up to double the recommended serving size. For example, if your dog is 20 kg,the recommended serving size is 2 treats. However you can add 1 treat, for a total of 3, analyse results, and then another one, if required (up to 4 treats in total).

No! Our calming treats are made with Organic Hemp Powder and Oil which have ZERO THC and psychoactives.

Your dog will gain all of the health and wellbeing benefits of hemp to help address their anxiety, stress and fear issues without getting high!

Every pet is different but generally you will still some short term effects within a few hours of the first full serving.

Full beneifts can be seen within 30-days of daily use at the recommended serving size.  

Yes! Our treats are totally safe for puppies/ kittens (at least 12 weeks old).

Please follow the recommended serving sizes on the back of the jar to make sure you're giving the correct amount for your size pet.

CAUTION: Please check with your vet before giving our supplement treats to a dog or cat that is pregnant or breastfeeding.

This rarely happens! Based on our testing, customer feedback, and reviews, approximately 90% of cats and dogs love the taste of our chews. They're made with all-natural flavoring to ensure an authentic taste. In the unlikely event that your pet doesn’t enjoy them, we recommend mixing the chews with their regular food or wrapping them in a small piece of high-quality, low-fat deli meat, or adding a little peanut butter (for dogs) or a small amount of their favoUrite wet food (for cats).

We do not offer refunds if your pet doesn’t like the taste, as the chews remain medically effective when disguised.

Yes, as long as the seal of the tub has not been broken, we will give you a product refund, minus the shipping & handling costs (£4).

Please e-mail us at bark@nutri-paw.com with the following details:
           - Order number
           - Address you are sending the products back from
& we will send back a shipping label for you to return the tub.

The shipping label requires printing and you can take the package to any Royal Mail facility.

We offer a 45-day money-back guarantee upon receipt of your order.

If, after giving the product daily for 45 days, you are not satisfied with the results, we will refund your original purchase.

Please note that we cannot offer a refund if you contact us outside of the 45-day window or if you have not used the product(s) are recommended

For most cats and dogs, one tub should be enough to determine the effectiveness of the chews. Therefore, we can only honor the guarantee for 1 opened tub of chews per household.

If you purchased more than one tub and the chews don't work, we are happy to apply the guarantee to 1 opened tub, while any additional unopened tubs can be returned and refunded separately.

We do not offer refunds if:

- Your pet does not like the taste or smell. The chews can be crumbled into their regular food or hidden in other foods (e.g., meats, peanut butter, or wet cat food) as they remain medically effective.

- You have not checked the ingredients and discover that your pet is allergic to one of them after opening the chews. A full list of ingredients is provided on both the website and the tub. It is your responsibility to ensure the chews are suitable for your pet.

-You contact us later than 45 days from receipt of the order.

To help us find the best solution as quickly as possible, please include answers to the following questions when you contact us:

• What type/breed of pet do you have? How old is he/she?
• How much does he/she weigh?
• How many chews a day did you give your pet?
• Did you give the chews every day at the same time? For how long?
• If you didn’t see the desired results, did you double the dosage?
• Is your pet using any type of medication or supplemental food/treat along with this?
• Why are you giving your pet this supplement?
• What specific problems is your pet experiencing?
• Does your pet suffer from any other health conditions? If so, what are they?

We will do our best to address your pet's individual needs.

For any questions, please contact us at bark@nutri-paw.com.