We offer a 45 day money back guarantee upon receipt of your order for our treats. If, after you have tried the product daily for 45 days you are not satisfied with the results we will refund your original purchase.
Please note - we will not be able to offer a refund if you contact us far outside of the 45 day window, or if you have not been giving the treats daily.
For most size dogs one tub should be enough to determine the effectiveness of the treats for your doggo. Because of this, we are only able to honour the guarantee for 1 opened tub of treats / household. If you purchased more than one tub, and the treats don't work we will be more than happy to apply the guarantee to 1 opened, any other unopened tubs can be returned and refunded separately.
We do not offer refunds if:- Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods (meats, peanut butter etc.), they are still medically effective.- You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub - it is your job to make sure you are giving your doggo what is right for them.- You have contacted us later than the 45 days from receipt of the order.
To figure out the best solution as fast as possible, please include answers to these questions when you contact us:
- What type / breed of dog do you have? How old is he / she?
- How much does he / she weight?
- How many treats a day did you give your dog?
- Did you give the treats every day, all at the same time? How long did you give the treats for?
- If you didn't see the desired results, did you double the dosage?
- Is your dog using any type of medication or supplemental food / treat with this?
- Why are you giving your dog this supplement?
- What type of problems is your dog having?
- Does your dog suffer from anything else? If so, what is it?
We will do our best to address your pup’s individual needs.
For any questions please contacts us on firstname.lastname@example.org